Frequently Asked Questions (FAQs) – Elevated Statement

We’ve put together answers to the most common questions about shopping with us. If you can’t find what you’re looking for, feel free to reach out via our Contact Us page or email us at info@elevatedstatement.com.

🛒 Orders

Q: How do I place an order?
A: Simply browse our collections, select your items, choose the size or variation (if applicable), and click Add to Cart. Once you’re ready, proceed to checkout and follow the secure payment process.

Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save a wishlist, and enjoy faster checkout in the future.

Q: Can I change or cancel my order after placing it?
A: Orders are usually processed quickly. If you need to make changes or cancel, contact us within 12 hours of placing your order. After processing, we cannot guarantee modifications.

🚚 Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide to most countries. Delivery times and availability may vary by location.

Q: How long does shipping take?
A: Estimated delivery is 7–20 business days, depending on your region. Full details are available on our Shipping Policy page.

Q: How can I track my order?
A: Once your order ships, we’ll email you a tracking number. You can also track it directly on our Track Order page.

Q: Will I need to pay customs fees or taxes?
A: Some international orders may be subject to local customs duties or taxes. These charges are the responsibility of the customer.

💳 Payments

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment methods displayed at checkout.

Q: Is my payment information secure?
A: Absolutely. Our website uses SSL encryption and secure payment gateways to protect your information. We never store credit card details.

🔄 Returns & Refunds

Q: What is your return policy?
A: You can return most items within 30 days of delivery in unused, original condition. For full details, see our Returns & Refunds Policy.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Q: How long do refunds take?
A: Refunds are processed within 5–10 business days after we receive and inspect your return.

👕 Products

Q: How do I choose the right size?
A: Please refer to the size guide on each product page. If you’re unsure, contact us before ordering.

Q: Are the product photos accurate?
A: We make every effort to provide accurate descriptions and images. However, slight variations in color or details may occur due to screen settings and manufacturing differences.

🧾 Other Questions

Q: How do I contact customer support?
A: You can reach us at info@elevatedstatement.com or through our Contact Us page. Our team typically replies within 24 hours.

Q: Do you offer gift cards?
A: Not at the moment, but we’re working on adding them soon.

Q: How can I stay updated on new arrivals and promotions?
A: Join our newsletter at the bottom of our homepage or follow us on social media for the latest updates.